Processing

Promotional Product – Once payment is received, orders are processed within 24 hours and providing you have sent us the required artwork in vector format, we will have a proof available and sent to you within 24 hours. Production of branded promotional products does not commence until we have received your payment and approval to proceed. Once signed off, we will confirm the estimated time for production, this is usually between 5- 10 working days unless detailed within the description of the products. At the time of completion of your order and on dispatch, we will notify you of the courier tracking reference for your records.

Please note that business days do not include weekends or public holidays. Orders placed on a weekend or public holiday will be dispatched the next business day.

Delivery

Delivery times are indicative only and we are not liable for shipments which do not arrive at the expected time. To avoid delays in transit, we suggest you provide an attended business address such as a work address where someone you trust will be available to receive the order during normal business hours. Our courier drivers cannot call prior to delivery. It is important that you provide us the contact name, contact phone number and contact email address so we can add these details to the courier booking.

If you provide Luxe Corporate Gifts with the “Authority to Leave” the courier driver will leave the package at the front door.

Luxe Corporate Gifts is not responsible for lost, stolen or packages delayed in transit.

Returns
Deliveries Returned to Us

  • Occasionally a parcel will be returned to us for one of the following reasons:

    • a card was left but there was no response from the recipient to arrange re-delivery
    • a card was left but the recipient did not pick the package up from the agent
    • the recipient is not known at that address or has moved
    • address details are incorrect or insufficient
  • If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead the parcel will be returned to us

  • Parcels cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address

  • We will inform you via email within one week of the parcel being returned to us

  • An applicable re-delivery fee will be passed on to you to facilitate the delivery of the parcel to the same or an alternative address

  • Parcels returned to us for any of the reasons mentioned above cannot be cancelled and refunded